Privacy policy

This Privacy Policy explains how TickeTree (“we,” “our,” or “us”) collects, uses, and protects your personal information when you use our ticketing app (the “App”) and related services (the “Services”) provided in Portugal. We are committed to respecting and protecting your privacy. By using our Services, you agree to the collection and use of your information as described in this policy.

1. Information We Collect

We collect the following types of personal information:

Personal Identifiable Information (PII):

This may include your name, email address, phone number, billing address, and payment information when you register or make a purchase through our app.

Usage Data:

We may collect information about how you interact with our App, such as your IP address, browser type, device information, access times, and pages visited.

Transaction Data:

When you purchase tickets, we collect details related to the transaction, including payment information (e.g., credit card details or other payment methods) processed by a third-party payment provider, FourVenues.

Location Data (optional):

If you enable location services, we may collect data about your location to offer relevant event information or ticketing options nearby.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and improve our ticketing services.

To process your transactions, send purchase confirmations, and fulfill your ticketing requests.

To communicate with you regarding your account, events, and other related updates or promotional offers.

To personalize your experience, including showing relevant events and offers based on your preferences and location.

To ensure the security and integrity of our App and prevent fraudulent activities.

To comply with legal obligations and enforce our terms of service.

Please note that all payments for ticket purchases are processed by FourVenues, our third-party payment provider. When you enter your payment information on their payment form, FourVenues collects and processes your payment details directly. We do not store your payment information, as it is handled securely by FourVenues. We encourage you to review their privacy policy to understand how they collect, use, and protect your payment information.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: When you provide consent, such as when you subscribe to our newsletter or opt-in for notifications.

Contractual Necessity: To fulfill your ticket purchase or account registration.

Legitimate Interests: For purposes such as improving the App’s performance or ensuring security.

Legal Obligation: When necessary to comply with legal requirements or enforce terms.

4. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

FourVenues:

As part of our ticketing services, we share certain personal information with FourVenues, a third-party payment provider that processes all payment transactions on our behalf. When you input your payment information on the FourVenues payment form, FourVenues will collect and process that information according to their privacy policy. This may include your name, email address, and transaction details, which are required to complete the payment for your ticket purchase. We do not store your payment data, as it is processed directly by FourVenues.

Service Providers:

We may share your information with third-party companies that help us run our services (e.g., hosting providers, analytics services).

Business Transfers:

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Legal Compliance:

We may disclose your information if required by law or to protect our rights, property, or safety, or the rights of others.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting purposes. When your data is no longer needed, we will delete or anonymize it.

6. Your Data Protection Rights

As a resident of Portugal and the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

Access: You have the right to request access to your personal data and obtain a copy of the information we hold about you.

Rectification: You can request correction of inaccurate or incomplete data.

Erasure: You can request the deletion of your personal data, subject to certain exceptions.

Restriction of Processing: You can request that we restrict the processing of your data under specific circumstances.

Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.

Object to Processing: You can object to the processing of your personal data, including for direct marketing purposes.

If you wish to exercise any of these rights, please contact us at [Your Contact Information].

7. Security of Your Information

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze how our app is used. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our [Cookie Policy].

9. International Data Transfers

If you are accessing our App from outside Portugal, please note that your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date. We encourage you to periodically review this policy for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]

Address: Rua Regina Quintanilha 28 4DTO 2870-500 Montijo, Portugal